m444's Privacy Policy

1 Types of collected information

m444 collects various types of information in order to provide you with its services. This information is broadly divided into two categories — what you voluntarily provide, and data collected automatically while you use the services.

1.1 Information you provide

• Full name and date of birth (for age verification — only users aged 21 and above may open an account)
• Email address and mobile number
• Residential address
• Identity verification documents (national ID card or passport details)
• Payment method details — bKash, Nagad, Rocket, or bank account number
• Messages and information submitted when contacting the support centre

1.2 Automatically collected information

• IP address and device type
• Browser version and operating system information
• Time of access to the platform and session duration
• Data collected from cookies and similar tracking technologies
• Gaming activity and transaction history

2 Purpose of using information

m444 uses collected information for the legitimate purposes described below. Your information is never sold or transferred to anyone other than specified third parties under any circumstances.

• Account management: To create, verify, and maintain your account.
• Transaction processing: To carry out deposit and withdrawal related activities.
• Security and fraud prevention: To detect unauthorised access and fraudulent activity.
• Customer support: To provide effective assistance with your questions and issues.
• Legal compliance: To comply with applicable laws and regulations.
• Service improvement: For analytical work to further improve the platform experience.
• Communication: To send important notifications, security alerts, and service-related messages.

3 Cookies policy

The m444 website uses cookies and similar technologies. Cookies are small text files stored in your browser that help us maintain the quality of our services.

3.1 Cookies we use

• Essential cookies: Essential for maintaining login sessions and ensuring security.
• Performance cookies: Used to monitor the speed and performance of the platform.
• Analytics cookies: For collecting aggregate statistics to understand user behaviour.
• Preference cookies: To remember language preferences and personal settings.

You can disable cookies by changing your browser settings. However, please note that disabling certain cookies may cause some features of the platform to not work properly.

4 Information sharing and third parties

m444 may share your information with third parties in certain circumstances. In such cases we always ensure that the relevant party maintains adequate data protection standards.

4.1 Cases where information is shared with third parties

• Payment processors: To process transactions via bKash, Nagad, Rocket, and bank transfer.
• Identity verification services: To complete the account verification process.
• Technology partners: Limited information for the operation and maintenance of the platform.
• Legal authorities: To comply with court orders or legal obligations.

4.2 Game providers

Our game providers — including Pragmatic Play, Evolution Gaming, Spribe, JILI, PG Soft, Ezugi, Microgaming, and NetEnt — may receive minimal technical data related to your gaming activity, which is necessary for a seamless gaming experience. They may not use this information for any other purpose.

5 Data security measures

m444 uses internationally recognised security technologies and practices to keep your personal information secure.

• SSL encryption: All data transmissions are secured with 256-bit SSL encryption.
• Two-factor authentication: An additional layer of security for accessing your account.
• Secure servers: Your information is stored in secure data centres.
• Regular security audits: Platform security is tested on a regular basis.
• Access controls: Only authorised staff may access specific information.
• Firewall protection: Advanced firewall systems to prevent unauthorised access.

Please note, however, that no method of transmitting or storing data over the internet can be claimed to be completely secure. We put in place the highest level of protection, but absolute security cannot be guaranteed.

6 Data retention period

m444 retains your information for as long as your account remains active and as required to meet legal obligations.

• Account information: Retained for the legally specified period even after the account is closed.
• Transaction records: For the period specified under financial regulations.
• Communication records: For a specified period after the issue is resolved.
• Cookie data: Duration varies by type — session cookies are deleted when the browser is closed.

Once the data retention period expires, we delete or anonymise it using secure methods.

7 Your rights

m444 believes you should have full control over your own information. To that end, we provide you with the following rights:

7.1 Right of access

You may ask us at any time what information we hold about you. We will generally respond as quickly as possible after receiving the request.

7.2 Right to rectification

If any information we hold about you is inaccurate or incomplete, you may request that it be corrected. Providing accurate information is important for both parties.

7.3 Right to erasure

In certain circumstances you may request that your information be deleted. However, due to legal obligations, we are required to retain some information for a specified period.

7.4 Right to object to processing

You may object to the use of your information for certain purposes, particularly in the case of marketing communications.

7.5 Right to portability

You may request a copy of the information you have provided in a structured, commonly usable format.

8 Protection of minors

m444's services are strictly for users aged 21 and above only. We do not knowingly collect any information from minors. An age verification process is followed when opening an account.

If we become aware that a minor is using our platform, we will immediately close that account and delete the associated information. If you believe a minor is using an account, please notify our support team immediately.

9 Changes to the policy

m444 reserves the right to change or update this privacy policy as needed. If any significant changes are made, we will notify you by email or through the platform.

If you continue using the platform after a policy change, you will be considered to have accepted the updated policy. We therefore recommend reviewing this page regularly.

10 International data transfers

m444's servers and some service providers may be located outside Bangladesh. In such cases your information may be transferred internationally. However, we ensure that such transfers are always carried out with adequate protection measures in place and only with parties that maintain high data protection standards.

11 Responsible gaming and data

We support responsible gaming and may use information about your gaming activity for this purpose. If we believe a user's gaming behaviour is becoming problematic, we may provide the necessary support. In this process, your information is used solely for your own protection. To learn more about responsible gaming, please visit our responsible gaming page.